A number of situations and requirements may result in a hold placed on your student account and records. Many departments on campus can place holds on a student’s account. Below is a list of holds that Student Accounting may use to indicate issues with your account. To find out if you have any holds on your account please visit MyUCDavis.
ZA: Holds registration and transcripts and diploma
This hold indicates you have an amount past due on your student account or a recent payment was returned for insufficient funds.
How to resolve:
If the amount is past due, you must pay the amount owed to bring your account current.
If the hold is due to a returned payment (check or e-check), the returned amount and the returned check fee must be covered with guaranteed funds.
Release of the hold is subject to our past due hold release policy*
ZD: Holds registration and transcripts and diploma
This hold indicates that one or more of the loans serviced by Heartland ECSI (not a Federal Direct Loan) is past due. You can access your account, make a payment and determine entitlement eligibility (deferment/forbearance) online at Heartland ECSI or by contacting ECSI directly at (888) 549-3274. Once your account is current you may contact Student Accounting at 530-752-3646 or email to have your hold released. Release of the hold is subject to our past due hold release policy*
If one or more of your loan accounts is more than 5 months past due, those accounts will have been sent to one of our contracted collection agencies and will no longer be visible on the Heartland ECSI website. Contact Heartland ECSI (888-549-3274) for further information regarding the agency your account is placed with.
ZF: Holds registration and transcripts
This hold indicates that exit counseling is required for a University held loan.
If the hold start date is prior to 8/1/2017, please contact the Student Accounting Office (email@example.com or 530-752-3646) for more information on how to complete the requirement.
If the hold start date is after 8/1/2017, please login to your Heartland ECSI account and complete the outstanding exit requirement in the documents section of each outstanding UC Davis loan.
Holds are released within 2 business days after the requirement has been completed.
ZP: Holds transcripts
There are either missing or incomplete documents in your loan file.
How to resolve:
These documents will be provided by the Financial Aid office. The hold will indicate the phone number for the person in Financial Aid you will need to contact to resolve this requirement.
ZT: Holds registration and transcripts
Each year, all qualified non-resident aliens will receive an email regarding the necessity of updating their immigration and tax status via the GLACIER system; please follow the instructions provided in the email to get the hold released. Additional information on Glacier and how to complete your record online is available at GLACIER.
ZU: Holds registration, transcripts and diploma
Indicates an amount is owed on your student account that is no longer being actively billed. You will need to contact our office for further information regarding your account.
ZZ: Holds registration, transcripts and ability to make e-check payments on Mybill
This hold is the result of at least 3 returned electronic payment transactions (echecks) via MyBill.
How to resolve:
If the transaction was rejected by the bank due to insufficient funds, payment must be made in guaranteed funds. Once payment has been made in guaranteed funds the student may contact Student Accounting to have the ZZ hold removed.
If the transaction was rejected by the bank due to human error/incorrect banking information being entered multiple times, the student will need to contact Student Accounting so that our office can guide the student to being able to successfully complete the online transaction.
Note: any account with 5 or more return electronic check payments due to insufficient funds will automatically and permanently have the electronic check payment option on their MyBill revoked as well as barring acceptance of personal checks on campus.
*Past Due Holds Release Policy (ZA, ZD, ZU)
When holds are released is based on the type of payment clearing the hold.
Guaranteed funds (cash, cashier’s check, money order) – can be released same business day as payment. We recommend you contact our office if a payment has been made with guaranteed funds so that we can release your hold immediately.
Electronic Check via MyBill (e-check) – Holds will be released 5 business days after payment is made.
Personal Check – Holds will be released 10 business days after payment is made.