Collections of Student Loans Information & University Receivables
For students with access to MyBill, billing statements are produced on a monthly basis. Students and authorized users will be notified via email each month when a statement has been produced. Once a student is no longer enrolled, all bills are sent via regular mail to the billing or mailing address on file for the student. It is the student’s responsibility to ensure that their contact information is accurate with all appropriate offices on campus. For billing purposes, a student may update their contact information via their SISWEB account. Students are responsible for keeping their account current regardless of whether or not they received their monthly courtesy notifications.
For employees and other non-student receivables, billing statements are mailed on the 22nd of each month to the most recent address on file.
It is important that all account balances are resolved in a timely manner. Failure to pay an outstanding balance can result in a myriad of consequences, from holds blocking access to student registration and records to negative reporting to the credit bureaus, referral to a collection agency, and/or referral to the Franchise Tax Board Interagency Intercept Program. Any account over 5 months past due and without an appropriate payment arrangement on file, will result in referral to a collection agency and negative credit bureau reporting. If you have questions or concerns regarding your account, please contact our office.
Collection of Student Loans Owed to UC Davis
The University of California is switching loan servicer to Heartland ECSI in August 2017. We will post contact information once all accounts are available with the new service. If you have any questions before then, please contact our office at 530-752-3646 or email firstname.lastname@example.org.