ADP TotalPay Card• • Student Housing
• Cashier's Office
• Direct Deposit
• Fee Deadlines
• Financial Aid Office
• Registrar's Office
• Student Accounting Forms
Summer Session Registration begins on April 29, 2013. In order to avoid a hold being placed on your account, please make sure all outstanding balances are paid by May 15, 2013.
Should you choose to send a check, please make the check payable to UC Regents, include the student's ID number on the check and remit to:
TotalPay Card Frequently Asked Questions (FAQ)
UC Davis now issues student financial aid funds on an ATM/debit card called the TotalPay card. This is a pre-paid Visa™ debit card, administered by ADP, that is electronically loaded with financial aid remainder funds each quarter. Students use the TotalPay card just like any other debit card -- online or in-person, anywhere a Visa debit card is accepted.
What are the benefits of the total pay card?
I'm already convinced. How do I sign up?
Glad you asked! Complete the TotalPay Card application form. Once you submit your enrollment information, your new card should arrive via U.S. mail within 5 to 7 days. After that, your financial aid disbursements will automatically be added to your TotalPay card each quarter.
Where can I use my TotalPay Card?
You will be able to use your TotalPay Card at any merchant that welcomes Visa debit cards. Just give your TotalPay Card to a cashier, waiter, or attendant, and then sign or use your PIN for your purchase. If you want to get cash back, use your PIN to make a PIN-based purchase at stores that offer this service, like grocery and convenience stores. Or use your PIN at participating ATMs. You can also use the card to make purchases online, on the telephone, and by mail order.
Is the TotalPay Card a credit card?
No. The TotalPay Card is a prepaid Visa debit card. It is not a credit card. Each time you receive financial aid remainder funds, the University automatically loads your funds onto the card. Each time you use the card, the purchase amount is deducted from the amount of money available on the card.
Are there any fees for using the TotalPay card?
Use of the card at approved ATMs and purchases, online or in person, as well as customer service via web, email or text message are all free. There are fees for using the card at non-approved ATMs, for balance inquiries at non-approved ATMs, for lost or stolen card replacement and for certain kinds of customer service transactions. Click here for a complete list of customer service fees.
How can I check my balance to know exactly how much money is on my card?
You can check your current balance anytime online at mycard.adp.com. You can also sign up for text message balance alerts. You can check your balance at an ATM or by calling Cardholder Services at 1-877-ADP-4321. (Nominal fees may apply. See above.)
Can I transfer money from my card to my bank account or from my bank account to my card?
You may request one transfer per business day from your card to a U.S. bank account via the Cardholder Support Web site at mycard.adp.com (Nominal fees may apply.) Allow up to five business days for the transfer to complete.
Who do I call with questions about a specific purchase or for general questions about the card?
Most answers about the card and transaction details can be found on the Cardholder Support Web site at mycard.adp.com. You may also contact Cardholder Services by calling 1-877-ADP-4321. Nominal fees may apply.
Does my TotalPay Card earn interest?
Interest is not applied to the TotalPay Card balance.
Can I pay bills with my card?
Yes. You can pay bills such as utilities, car insurance, and more with your TotalPay Card where Visa debit is accepted.
Will I receive a monthly statement?
Your monthly statement is available online through the Cardholder Support Web site at mycard.adp.com.
What should I do if my card is lost, stolen, or damaged?
Report the loss immediately! Contact Cardholder Services at 1-877-ADP-4321 or access the Cardholder Support Web site at mycard.adp.com. A new card will be sent to you.
I have an odd amount remaining on my card, how can I get this money?
Where a merchant that accepts Visa debit card allows, you can make a purchase for the odd amount remaining and pay the difference in cash or make a purchase for less than the odd amount and get cash back for the rest. You can also go to a Visa member bank to make an over-the-counter withdrawal with the teller.
Is it possible to overdraw my TotalPay Card account?
Most TotalPay card transactions are verified against your remaining card balance electronically and instantly. If a purchase amount exceeds your available card balance, the transaction will be declined. Therefore, it is rare that a cardholder would overdraw their account. To minimize the likelihood of overdrafts, you should check your available balance at mycard.adp.com. If you have a mobile device that supports text messaging, you can set up balance alert text messages. Note: Deliberate overdrawing of a card can result in card deactivation.
Is there fraud protection with the TotalPay Card?
Yes. Visa's Zero Liability policy applies to your TotalPay Card. If your TotalPay card is lost or stolen, you have the security of knowing your funds are protected from unauthorized purchases. (Note: Visa's Zero Liability Policy provides protection from unauthorized purchases. It covers U.S.-issued cards only and does not apply to commercial card or ATM transactions, or to PIN transactions that are not processed by Visa.)
Can I request another card for a spouse or trusted family member?
Yes. Call 1-877-ADP-4321 to obtain a secondary card enrollment form. You and the secondary cardholder share the same pool of funds, so each person has full and immediate access to the joint balance of the card.
Can I use my card outside of the U.S.?
Yes. Your TotalPay Card can be used around the world, wherever Visa is accepted. A nominal exchange rate fee may apply, in addition to standard out-of-network charges for international ATM use.
How do I contact UC Davis Student Accounting?